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Shift With Lucy Online Guarantee and Refund and Cancelation Policies

If you purchase an online product from Shift With Lucy and aren't fully satisfied, we will return your money, minus the credit card processing fees.

OUR 30 DAY MONEY BACK GUARANTEE

We're confident in all of the online products that are part of the Shift With Lucy line, and we want you to share our confidence!

 

30-day money back guarantee.

If you thought you were an online learner but found this isn't working for you, let us know within 30 days of your purchase from our site your product may be returned for any reason. (We don't refund credit card processing fees.)

 

Below is our full refund policy.

 

REFUND POLICY

Effective date: August 17, 2024

We offer refunds within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your purchase must be unused. If you purchased a trial membership and it exceeded the 30-day limit, you will not receive a refund for the time after the trial membership concluded.  

  • Only regularly-priced items may be refunded, there are no refunds for discounted offerings.

     

Partial Refunds

Partial refunds are granted for certain circumstances.

1. If you have purchased a Shift With Lucy virtual or in-person class series or a recorded online course, training, or series and can no longer participate due to illness, schedule, or life change, we will refund your purchase minus processing fees, classes attended, and time access to all recordings prior to the date of the request for refund.

2. If you have purchased in-person or virtual private sessions and can no longer attend in person or virtually, you will receive a refund on unused private sessions minus processing fees.

3. If you have an online membership you no longer use, you can cancel said membership (see below). If this membership is canceled between payment cycles, you will continue to have access to the membership up until your payment cycle has completed.

Canceling your Membership

  1. Log in to your profile
  2. Click your profile picture and scroll past "My Library" and click on Settings
  3. At the top right navigation of this page click on Billing Info
  4. Scroll to Active Subscriptions
  5. Click on the three dots in the Membership box
  6. Click Cancel subscription

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us:

  • By phone: 614-407-4668